Frequently Asked Questions
Where are you located?
Little Valley Mountain Resort is located just 4.5 miles off the main parkway in Pigeon Forge. We are in the Walden's Creek Area of Wears Valley. All of our cabins are located on our resort.
What do I need to make a reservation?
Reservations require a deposit of 50% of the grand total for your stay. Deposits may be made on Visa, Mastercard, AmEx, or Discover. Cashier's checks, and money orders may be accepted given that the reservation is made witha minimum of $100.00 towards the 50% down payment required on the Credit Card and the Cashier's Check or Money Order is received within 3 business days of booking. All reservations require a valid Credit Card Number regardless of method of payment.
How do I check availability?
Availability calendars are available online for each individual cabin. These calendars are as up to date as possible at the time. Availability varies from day to day due to reservations and cancellations. During regular office hours, there will always be a reservationist to answer all your questions about availability. Just call our office toll-free at 1-800-581-7225 to speak to one of our helpful staff members.
What is your Cancellation Policy?
All reservations are subject to our standard 60 Day Cancellation Policy ( 90 days for 3 BR or Larger). Once a deposit has been posted, and subsequently the unit is officially booked, all cancellations made more than 60 Days prior to arrival will result in a refund of your deposit minus $300.00 . All cancellations made within 60 days (90 days for 3 BR or Larger) prior to your check-in date will result in a full forfeiture of your deposit. No exceptions. All refunds are to be disbursed on the 25th of the FOLLOWING MONTH from the recorded month of the date of actual cancellation. In the case that a reservation date is moved do to guest circumstances, the cancellation policy strictly applies to the original date of check-in. Date reschedules do not ammend the cancellation policy for any reason.
What are Check-In and Checkout times?
On your day of arrival, Check-In is not guaranteed until after 4pm. If you do arrive before the scheduled Check-In time, however, please call our office. If your cabin is ready before 4pm, we will be happy to go ahead and check you in. But, again, no Check-In can be guaranteed until after 4pm. Checkout time is before 11am on your scheduled Checkout day.
Is my cabin secluded?
Here at Little Valley Mountain Resort, our cabins are not located too close for comfort. We do not agree with the policy of quantity versus quality. We do not clear-cut our mountains, so the forest is still standing and we do not allow more than one cabin per lot. Because we have maintained such a strict policy of privacy, we are pleased to say that we have not had a single complaint about privacy since the development of the resort.
Is smoking allowed in the cabin?
All of our cabins are non-smoking. Because of the delicate care taken in decorating and up keep of each cabin, cigar and cigarette smoke can be very damaging. Smoking is allowed on the balconies only.
Do your cabins allow pets?
Not unlike smoking, pets can be considered somewhat hazardous to the interiors of our cabins. Because of this, most of our cabins do not allow pets. For the few that do, we charge a one-time, non-refundable pet fee of $89. This takes care of the deep cleaning that must take place after you pet has left the cabin. Because we have a great deal of differing guests from week to week, we must take extra special care to accomodate each guests individual needs. Since many people have allergies relating to pets and pet hair, we must assure that the cabin they want will not upset their conditions.
Are the cabins hard to get to?
Because of our resort location in Pigeon Forge, we find that our cabins are much easier to get to than many of the other resorts. Pigeon Forge is not quite in the extreme elevations as other places, so the grades to arrive at the cabins do not exceed that which most cars are able to achieve. Regardless of this point, snowy and icy roads are slick whether in mountains or plains. So if you make a reservation during the winter months, we do suggest that you bring a four-wheel drive vehicle or chains for your tires on your two-wheel drive vehicles.
How far are you from Gatlinburg?
Our resort is located in the Pigeon Forge area, just 4.5 miles off of the main parkway. The downtown strip in the city of Gatlinburg is only 12-15 miles away. In terms of time, Gatlinburg is only 15-30 minutes away depending on traffic at the time.
What will the weather be like during my stay?
Around the Great Smoky Mountains, we have found that predicting the weather is like trying to fit a square peg into a round hole: it's nearly impossible. Because of the structure of the landscape, storm-clouds and such can either be pushed past the mountain regions very quickly and can stick like glue. To check out the current weather, click here.
What About the Hot Tub?
Please remember that there may be certain health risks involved with the use of the Hot Tubs. Our housekeepers are trained to drain, clean, rinse, refill, and replenish all chemicals in between each stay. The tub can take 6 or even more hours after this to return to full temperature. Hot Tub Covers are strictly for insulation and are not equipped to support much weight including that of even small children. PLEASE DO NOT SIT OR STAND ON THE HOT TUB COVERS AS THIS COULD DAMAGE OR BREAK THE COVER. These covers are very expensive, and guests may be subject to charges for a new cover if they are found responsible for damages. Remeber to leave this coveron the tub when it is not in use to help maintain the correct temperature. Please shower before using the Hot Tub. Lotions and perfumes can mix with the chemicals in the tub and cause a skin rash.
What is there to do on your resort?
Our resort includes a stocked fishing pond that does not require a state license. We have marked hiking trails and freshwater streams. We have large open spaces for sporting activities and picnics. We have everything your peaceful vacation should be made up of including a heated swimming pool. If you are looking to have a group function, we have a reception room that fits about 20 guests. Then again, if your group is much smaller, say just the two of you, just relaxing in your cabin is the number one chosen activity of most previous guests.
What is the Cleaning Fee For?
Little Valley wants to help you have the most relaxing stay in the Great Smoky Mountains. All guests pay a One Time Only Cleaning Fee on each reservation so that their Check-Out procedure is minimal and the next incoming guest will arrive to the same clean cabin as the previous guest. By paying this required fee, a guest is only asked to have the dishwashing machine running upon checking out of the cabin (the Housekeeping Staff will empty the dishwasher for you). Also, we ask that all soiled towels be placed in the bathtubs to avoid damage to the hardwood floors and carpets. The Fee you have paid will take care of the rest. The Housekeeping staff will strip the beds, replace the sheets, clean the floors, dust all surfaces, clean the hot tubs, scrub the bathrooms, etc.
What is the purpose of the Reservation/Resort Fee?
Little Valley prides itself in Hospitality and Customer Service. We incur an additional One Time Only Fee applied to all reservations prior to taxation. The fee differs based on cabin occupancy details. This fee gives Little Valley the ability to be appropriately staffed during the on and off-seasons, as well as help to afford all of the additional luxuries we offer here. These luxuries include the Heated Swimming Pool, the Stocked Fishing Pond, Hiking Trails, Mini-Golf and other upcoming amenities Little Valley plans to offer. This will include a new larger Swimming Pool in the works. Also, our office is directly On-Site and open 7 Days a Week. So as opposed to much of our competition, when you have any issue, we are better equipped to take care of your situation as quickly as possible.