Policies & Procedures

• Availability Requests
• Reservation Requirements
• Deposit Requirements & Payment Types
• Cancellation Policy

Availability Requests
Reservations can be made online or by telephone at 1-800-581-7225. Our wonderful and personable staff will become acquainted with you when you call and will have a chance to assess your personal needs during your stay. We require a 2-Night Minimum for the majority of the year. We have a 3-Night Minimum in October and 3- or 4-Night Minimums on major holidays and major area event periods. Due to software limitations, stays that may not be acceptable by the minimum requirements may be allowed through online booking processes. In this case, a reservationist will contact you before charging any monies to your card to extend the stay or adjust the dates. Please inquire with your reservationist to determine the requirements for your requested stay.
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Reservation Requirements
All reservations require a valid Visa, MasterCard, Discover, or AmEx number. This number is also charged for the downpayment of 50% or the $100.00 ensurance of deposits being received. These numbers are held in the unlikely event of theft or damages. We find this much easier than taking a security deposit, because no one likes to give lots of money for nothing in hopes that it will be returned in full. A full name and mailing address are required for the confirmation letter and resort map to be mailed to the proper individual(s). Also, both a home and work telephone numbers are required in the event of a reservation emergency. Cell-Phone numbers are often even more valuable in case it is the day of arrival. Please inform your reservationist where you acquired the information that encouraged you to call and reserve a cabin at Little Valley Mountain Resort.
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Deposit Requirements & Payment Types
The total balance on all reservations is made up of the nightly rate plus a one-time cleaning fee subject to all reservations and a one-time resort fee. The cleaning and resort fees are one-time only, regardless of whether you're staying 2 nights or 10 nights and varies according to cabin size. The Resort charge is for the maintenance and availability of all of our resort amentities and to be able to sufficiently staff Little Valley to insure your satisfaction. Sales Tax is currently 12.5%. Once a grand total has been derived, One-Half of the total is required as a deposit. This is done immediately on Visa, MasterCard, AmEx, or Discover. Cashier's Checks and Money Orders are accepted for deposits so long as $100.00 is first charged and secured on a major credit card and the arrival date is FORTY DAYS or more from the date of booking. Also, Cashier's Checks and Money Orders must be overnighted and received in less than one week from the date of making the reservation. A Valid Credit Card is required for all of these reservation holds, and, again, a $100.00 charge must be charged to this card to allow the Money Order, Cashier's Check, or Personal Check to be awaited for the remaining portion of the downpayment. The remainder of the balance is due upon arrival, just prior to Check-In. This balance may be paid in Cash or Credit Card only. Deposits CANNOT be credited back in order to pay full in cash. If you so desire to pay the full amount in cash, we suggest using your Visa or MasterCard Debit Cards. Since these draw directly from your Checking Account, you are essentially paying with cash for the deposit.
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Cancellation Policy
All reservations are subject to our standard 30 Day Cancellation Policy. Once a deposit has been posted, and subsequently the unit is officially booked, all cancellations made more than 30 Days prior to arrival will result in a refund of your deposit minus $100.00. All refunds are to be disbursed on the 25th of the FOLLOWING MONTH from the recorded month of the date of actual cancellation. In the case that a reservation date is moved do to guest circumstances, the cancellation policy strictly applies to the original date of check-in. Date reschedules do not ammend the cancellation policy for any reason. All cancellations made within 30 days prior to your check-in date will result in a full forfeiture of your deposit. No exceptions. PLEASE NOTE: Little Valley Mountain Resort, Inc. CANNOT refund monies for circumstances beyond our control. This includes Acts of God, particularly, severe or inclement weather, failure of public utilities or outside services (for example power, cable or Satellite TV). Accordingly, we do suggest that you consider purchasing travel insurance, particularly during the winter months. You may wish to begin your investigation into this service by visiting www.insuremytrip.com. Little Valley Mountain Resort, Inc. is not affiliated with any insurance company. Pursuant to the provisions of the Tennessee Code Annotated, Title 47, Chapter 18 and Title 62, Chapter 13, Section 62-13-104(b)(3), Subdivision (D)(i), Little Valley Mountain Resort, Inc. the following as policy as of 06/04/2003: "All advance deposits, damage deposits and balance of rent due are deposited into a bank escrow clearing account. These deposits are considered income to Little Valley Mountain Resort, Inc. upon receipt and may be used immediately. Any refund considerations are expensed from the general books of Little Valley Mountain Resort, Inc. on a case by case basis."
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